Question 1

WHAT DOES MY WRITING INSTRUMENT COME WITH?

Accepted Answer

​All witting instruments come in a box with a ‘Description Card’ mentioning the the refill type and the wood (with it's country of origin).

Fountain pen: A converter and ink cartridge. 
 
​Cross, Parker or Rollerball style:  Will have the corresponding refill already inserted.

Question 2

DO YOU SHIP WORLDWIDE?

Accepted Answer

Yes, we ship worldwide. The duration of that is up to the service we use and customs of each country. We cannot tell you how long it will take to reach you. We do however use companies that provide tracking numbers to follow its route to you.

Question 3

WHAT IF MY PRODUCT BREAKS?

Accepted Answer

We normally deal with this on a case to case basis. If the fault is due to workmanship, we will either repair your product if possible or replace it free of charge. It is our policy to provide the best possible product and aftercare service, however, we cannot be held responsible for negligence on the customers part.

Question 4

CAN MY PRODUCT BE ENGRAVED?

Accepted Answer

Yes we can. However, on ‘already-made’ items, only the natural finish wood products can be engraved. We are unable to engrave on ‘Gloss-Finish’ pens.
 
To fast tack your search for "already-made" items, we suggest using the FILTER BY feature in the catalogue. Select ENGRAVABLE, this way you will have access to all items that we can engrave for you. 
 
If you would like engraving on a gloss finished writing instrument it will need to be ‘Custom-made’. This is because we do the engraving during the crafting process .
 
 You are able to choose a font and positioning of the engraving. Once your order is placed, you will be contacted regarding your preferences and/or further requests.

Question 5

HOW ARE PAYMENTS MADE?

Accepted Answer

Using HitPay we accept payments via Card, FPX and GrabPay

Question 6

HOW DO I TAKE CARE OF MY WRITING INSTRUMENT?

Accepted Answer

Natural wood pens and pencils can be nourished with furniture polish or wood care products. Natural finish items have one coat of Beeswax and Orange Oil combination already layered during the crafting process, however a little more nourishment over time will keep the wood healthy. 
​
Acrylic and gloss finish pens/pencils can be kept clean by wiping it with a damp cloth.

Another important note is to make sure that when filling/replacing refills that you disassemble your instrument in the correct manner. 
Check out our tutorials if you are unsure: 
https://www.xzoticpens.com/resources-refills 
​
Fountain pen sections, feeders and nibs can be removed and washed in warm, soapy water. This will need to be done if the pen has been standing for a while and the ink dries up.
Watch This Video for more info: 
https://www.youtube.com/watch?v=yF9IRI5WxXg

It’s understandable that wood is not metal, so if it is dropped or mishandled damage may occur. If you take care of your instrument,  and it will take care of you.

Question 7

WHAT REFILL DOES MY WRITING INSTRUMENT TAKE AND ARE THEY EASY TO FIND?

Accepted Answer

Fountain pens: Use International standard cartridges which are quite easy to find in local stationary stores.
​
Parker style: There are a few brands that sell ‘Parker style refills, one example is ‘Pilot’. These refills are very easy to find in local stationary stores. 
​
Cross Style: These pens use either the standard Cross-style refill or the ‘mini cross’ (which is also made by ‘Pilot’), depending on the design of the pen.
​
Rollerball: These pens use the standard G2 refills and are easily accessible.

Mechanical Pencils: Pencils take either o.5 or 0.7 lead. To see what lead your pencil takes, be sure to refer to the description card provided inside the product box.

FREE Shipping to all those in MALAYSIA!

FREQUENTLY ASKED QUESTIONS

WHAT DOES MY WRITING INSTRUMENT COME WITH?

DO YOU SHIP WORLDWIDE?

WHAT IF MY PRODUCT BREAKS?

CAN MY PRODUCT BE ENGRAVED?

HOW ARE PAYMENTS MADE?

HOW DO I TAKE CARE OF MY WRITING INSTRUMENT?

WHAT REFILL DOES MY WRITING INSTRUMENT TAKE AND ARE THEY EASY TO FIND?

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